2012 SaaS Conversions Benchmark Report is here!
Our experience working with over 100 SaaS companies and online businesses has granted us a unique insight into trial conversion trends. Did you know that the best in class SaaS companies have more 3...
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3 Steps to Higher Conversions With Happy and Engaged Users (Infographic)
In our 2012 SaaS Conversions Benchmark report, we concluded that happy and engaged users result in more conversions. Our report showed that Best-in-Class SaaS companies had an overall 2%...
View Article4 tips to a happier and more effective trial process
Have you checked out our Signups and Trial Process Benchmark Report yet? We audited 10 popular web-based apps on their user experience and how in-tune they were with folks that sign up. Now we’re...
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Two things you need to know to build a retention grader for your online...
Holiday wish list: renew more customers! (with free retention grader) Do you know what part of your current customers will renew their subscription or maintenance next year? Do you know how much...
View Article3rd Annual SaaS Metrics Report: Underscoring the need for Customer Success
As 2013 comes to a close, we wanted to leave you with the results of our 3rd annual SaaS metrics survey on the key performance indicators used by SaaS companies to run their business. This year our...
View ArticleIt’s Time to Start Monitoring Customer Health
Do you know the health status of each of your customers? How confident are you that your “green accounts” are actually healthy and happy? Do you know when a customer needs help (and why) so you can...
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Totango emerges as a veteran in new Forrester Report on Customer Success
With the growth of subscription revenue models in many industries, especially in the SaaS space, customer success is coming to the forefront of business conversations. Organizations realize that they...
View ArticleIt’s Time for the 4th Annual SaaS Metrics Survey
That’s right, as 2014 comes to a close it’s time to look back at the state of the SaaS market and see what metrics have become top of mind for the industry. We’ve just released our 4th Annual Saas...
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